Deliveries

I ship to anywhere in UK, Europe and North and South America; if I receive an order that needs to be shipped anywhere else in the world I will contact you by email and quote you a postage cost for your approval before I ship your order. Payment will then be made securely through PayPal.

Please bear in mind that the cost of shipment to main Europe from the UK has changed. You will need to pay import duties at your end.

I aim to ship no later than the day following receipt of your order. I use Royal Mail First or Second class for UK and small parcel rates for everywhere else, and I will always send you an email to let you know that your order has been shipped.

Postage rates depend on the number of items you order and the website will indicate the correct price for your order.

For any large order (over 7 scarves or 3 bags) I will contact you by email and quote you a postage cost for your approval before I ship your order. Payment will then be made securely through PayPal.

If your item is out of stock (it shouldn’t be but these things can happen) I will cancel your order (or that part of it) and let you have the bad news by email. You can then either choose another scarf or bag, or I will refund you in full – it’s up to you.

Returns

I want you to be 100% happy with your purchase. If you’re not absolutely happy with your purchase, just return it to me and I will refund you the cost of the goods in full. No quibbles. I would only ask you to return the goods within 14 days and for them to be in perfect condition.

I am afraid that I can’t accept returns for international orders.

Unfortunately items on SALE can’t be returned or exchanged.

Very important

When you return your goods, please send them to me at the following address:

dagny.textiles
The Hollies
Chavey Down Road
Winkfield Row
Berkshire
RG42 7PH

Also…

Please make sure that you let me have:

• Your name
• Your email address

And if possible,

• Your order and invoice numbers

This will help us identify you and get your refund back to you as quickly as possible.

And finally..

Wherever possible, please use the Returns Slip which you will find on the bottom of the invoice which came with your goods.

Who pays for postage for returns?

You will have to pay the cost of sending the goods back to me.

 Of course I will refund the cost of the goods in full if you return them in perfect condition within 14 days.

Order Cancellation

You can cancel you order at any stage on the Site until you submit confirmation of your order. If you have placed an order but then wish to change or cancel it, please contact me at dagny.textiles@gmail.com as soon as you can and I will be happy to exchange your item or cancel your order and refund you in full. If the order has already been shipped, then please refer to my returns policy.